What we handle

Diversions and AOG support

This is the service the rest exists for. When a trip breaks in the air, the alternate needs a slot, a permit, handling, customs and hotels, and it needs them before the aircraft lands rather than after.

What we do

Every item, handled by a named coordinator

01New slot, permit and handling ready at the alternate while the aircraft is still airborne.
02Customs and immigration filed for a destination nobody planned to enter.
03Crew and passenger hotels and transport rebooked, at whatever hour it happens.
04AOG parts located, cleared through customs and moved to the aircraft.
05Maintenance providers found and coordinated at fields where the operator has no relationship.
06Onward routing replanned and refiled, including the permits the new route needs.

What we need from you

A phone call. Everything else we already hold from the original trip.

LEAD TIME

Immediately. The desk is staffed around the clock across three time zones, and a diversion is the reason it is staffed that way rather than a call-out rota.

WHAT GOES WRONG

The risk is a desk that is not answering. Everything in a diversion is time-critical and sequential: the permit gates the plan, the plan gates the departure, and the hotel gates the crew's duty the next day.

Where